Identity Forge understands your business solutions represent a significant investment in your organization's success. With this understanding IdF is dedicated to rapid response and first class customer care. We feel quality support is essential in order to maintain your respect as a trusted partner, now and in the future.

IdF’s technical support engineers are available during standard business hours, between the hours of 8:00AM - 6:00PM Eastern Standard/Daylight Time, Monday through Friday for normal installation assistance and support issues.

We also provide 24x7 extended coverage for emergency incidents.

To contact technical support:

Phone: +1.877.870.7344

E-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Web: http://identityforge.net

Our online customer support center is the most convenient means of support and is available 24x7 for self-service technical assistance. In the online support center, you can:

• Download software updates and patches
• Log tickets or view and update status of previously submitted tickets
• View updates to supported platforms and hardware
• Access product documentation, technical articles, and FAQs
• Receive guidance and tools for troubleshooting

Training

IdF courses are designed for security specialists, help desk personnel, system administrators, mainframe operators and anyone responsible for the implementation and administration of IdF software solutions.

Valuable Skills Gained:

• Architecture
• Installation & Deployment
• Security considerations
• Administration and support
• Problem isolation and resolution

The courses include:

• Hands-on lab exercises
• Installation and Deployment